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Report 30 Apr 2024

CxO Survey - Investment Priorities - Services - InSight Analysis - Worldwide

To provide guidance against a highly dynamic IT landscape, PAC conducted the 2023 edition of its annual “SITSI® CxO Investment Survey,” interviewing IT decision-makers in user companies covering PAC’s SITSI core markets to get their views on current IT trends, key requirements, and investment plans. The survey was conducted in March/April 2023.

This report presents and discusses the key results of the study for the services sector.

In the services sector, 341 companies participated in the survey. The interviews were conducted with IT department managers and line-of-business managers who are involved in decisions concerning (local) IT budgets, IT investments, or IT sourcing. The survey sample was made up of companies of different sizes from all over the world.

Contents:

PAC’s Analysis

  • Management summary
  • PAC’s opinion
  • PAC’s recommendations

Challenges, IT Budget & Activities at a Glance

  • Economic and IT challenges
  • IT budget changes
  • Digital transformation
  • IT spending and projects

Focus on Innovative IT Topics

  • Cloud computing
  • Business application software (BAS) and related services
  • Cyber security
  • Artificial intelligence, BI & analytics
  • Internet of Things (IoT)
  • Digital customer experience

This report is accompanied by the Excel document “CxO Survey – Investment Priorities – Services – Detailed Datamart – Worldwide”, which contains the detailed findings from the survey for the services sector, broken down by company size and sub-sector.

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Melanie Flug

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