To provide guidance against a highly dynamic IT landscape, PAC conducted the 2023 edition of its annual “SITSI® CxO Investment Survey,” interviewing IT decision-makers in user companies covering PAC’s SITSI core markets to get their views on current IT trends, key requirements, and investment plans. The survey was conducted in March/April 2023.
This report presents and discusses the study’s key results for the topic of Digital Customer Experience (DCE).
The interviews were conducted with IT department managers and line-of-business managers who are involved in decisions concerning (local) IT budgets, IT investments, or IT sourcing. The survey sample was made up of companies of different sizes from all over the world.
Contents:
PAC’s Analysis
Challenges, IT Budget & Activities at a Glance
In-Depth Analysis – Digital Customer Experience (DCE): Goals and Challenges, Investments, and the Use of Customer Experience Solutions
This report is accompanied by the Excel document “CxO Survey – Investment Priorities – Digital Customer Experience – Detailed Datamart – Worldwide”, which contains the detailed findings from the survey for DCE, broken down by company size and vertical sector.
SHARE :
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : February 16, 2024
To provide guidance against a highly dynamic IT landscape, PAC conducted the 2023 edition of its annual "SITSI® CxO Investment Survey," interviewing ...
Event Date : August 02, 2023
In this report, we will explore the role of ESG ratings in the IT industry and how IT service and software providers can improve their performance in ...
Event Date : April 04, 2023
This report aims to provide an overview of how generative AI can be used to enhance the consumer experience. This will include: An ...
Event Date : March 16, 2023
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : August 16, 2024
Datamart December 30, 2024 NEW 
Bouvet - Vendor Profile - Norway
Vendor Profile December 30, 2024 NEW
Datamart December 30, 2024 NEW
Vendor Profile December 30, 2024 NEW
Sopra Steria - Figures - Germany
Datamart December 30, 2024 NEW
Atos: Cause for Optimism, Despite the Headlines
February 05, 2024
Workday Unveils Europe Ambitions at “Rising EMEA”
December 20, 2024
December 19, 2024
Revolutionizing Operational Technology Security: Fujitsu’s Vision and Portfolio
December 17, 2024
2024 : une résilience du numérique face à un marché de plus en plus challenging
December 13, 2024
Net repli de la croissance 2024 sur les activités de services (ESN et ICT) [infographie]
December 11, 2024
