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Report 25 Aug 2026

Utilities - Market View - Worldwide

The worldwide utilities market in 2026 is becoming more technology-intensive but not more homogeneous. Electricity, water, natural gas, waste-disposal, and heat providers face different challenges relating to capacity expansion, asset renewal, efficiency improvement, resilience, and environmental transition. Infrastructure maturity, regulations, ownership models, and access to capital shape investment priorities more than any single global technology trend.

Across the industry, investment in technology is increasingly evaluated against measurable operational outcomes. Utilities must improve reliability, extend asset life, strengthen resilience, and keep essential services affordable. Suppliers in North America, Western Europe, and parts of Asia-Pacific primarily focus on renewal, resilience, and optimization. A majority of suppliers in China, India and South Asia, Southeast Asia, the Middle East, Africa, and Latin America combine infrastructure expansion programs with efficiency and service improvements. Many in Central, Eastern, and Southeastern Europe remain strongly focused on modernization and regulatory convergence.

Cloud, data platforms, AI, and automation support these objectives but cannot replace solid infrastructure, effective operations, or control over architecture, data, and cybersecurity. The most successful software and IT services providers operating in this market will combine global technology scale with sector-specific expertise, IT/OT and engineering capabilities, regional delivery, and managed services and address the following issues:

  • Outcome-based investment: Operational impact is replacing generic digital maturity as the primary investment criterion.
  • Provider differentiation: Generic propositions, closed platforms, and project-only delivery models will lose relevance.
  • Regional divergence: Utilities’ transformation priorities differ substantially between regions.

This report compares these regional transformation agendas and their implications for utilities and their technology providers.

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Wolfgang Schwab

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