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Report 12 Dec 2025

Transport - InBrief Analysis - Netherlands

After a sluggish 2023, marked by a 4% decline in IT Services market for the transport vertical, the transport sector is showing a robust recovery. Confidence is rising, and new data confirms that the transport sector’s growth accelerated through 2024 and continued into 2025.

The transport sector’s recovery is boosting its IT services market: growth rose from 2.9% in 2024 to 3.8% in 2025, and PAC expects it to increase further to 4.3% in 2026.

Key strategic priorities impacting the IT sector:

1. Sustainability

  • CO2 measurement and Scope 1-2-3 reporting
  • Compliance with 600+ ESG standards
  • Energy transition and circularity

2. Experience Transformation

  • Boosting customer and employee retention
  • Investing in safety and digital experiences

3. Technology & Innovation

  • GenAI and AI Agents for automation and forecasting
  • Cloud computing and application modernization
  • Cybersecurity after major 2024 attacks (€25M impact on AF-KLM)

Why it matters

Persistent workforce shortages and shifting consumer behavior are accelerating investments in cloud, automation, and AI-driven self-service. Sustainability and security remain critical to ensure resilience and compliance.

 

Recommended advisory: PAC Leadership Session – Agentic AI Adoption Opportunities and Challenges

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Sidney Siegertsz

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