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Report 01 Apr 2025

The Role of CX Across the Supply Chain - InBrief Analysis - Worldwide

PAC continues to witness that the modern business landscape demands a shift from a purely operational view of the supply chain to one intrinsically linked to customer satisfaction and loyalty.

 

Contents:

Management Summary

Defining Customer Experience in the Supply Chain

  • Customer Touchpoints Across the Supply Chain
  • The Impact of Supply Chain Disruptions on Customer Experience
  • Strategic Advantages of a Positive Supply Chain Customer Experience
  • The Role of Technology in Enhancing Customer Experience
  • Increased Importance of Customer Experience in Recent Years
  • Leveraging Data and Feedback for Supply Chain Improvement
  • Strategic Alignment for Effective Customer Experience

PAC’s Recommendations

  • Recommendations for IT providers
  • Recommendations for IT users
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Spencer Izard

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