Customer experience encompasses the overall lasting impression delivered by a retailer through its products and services, across all touchpoints with customers and prospects. As customers’ needs shift and evolve, so do the expectations related to the customer experience.
How do physical shops use digital tools to respond to the new customer behavior and how do they challenge the changing needs of their customers?
Contents:
Management summary
Physical stores transform themselves to adapt to the changing habits of customers
A second step in the digitalization of shops is to respond to the evolving needs of customers and engage them more
Time-saving augmented shopping for consumers
Immersive experience for a rethought customer experience
Conclusion
SHARE :
This short vendor profile provides a quick overview of the local portfolio and performance of KocSistem in Turkey.
Event Date : June 21, 2024
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : February 21, 2025
This vendor profile gives a comprehensive overview of the Worldwide positioning, performance and strategy of Exprivia. Aside from a breakdown of ...
Event Date : September 06, 2024
This Excel document delivers market figures broken down by vertical sectors. Figures cover a seven-year time frame (results from the past two years ...
Event Date : January 23, 2025
This short vendor profile provides a quick overview of the local portfolio and performance of T-Systems in Germany. We analyze the background, ...
Event Date : September 19, 2024
IT Services - InSight Analysis - France
Market Reports July 25, 2025 NEW 
ELCA - Figures - Switzerland – FY – 31 – Dec – 24
Datamart July 25, 2025 NEW
Infosys - Figures - Switzerland – FY – 31 – Mar – 25
Datamart July 25, 2025 NEW
ELCA – Vendor Profile – Switzerland
Vendor Profile July 25, 2025 NEW
Infosys – Vendor Profile – Switzerland
Vendor Profile July 25, 2025 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Part 8: Becoming Quantum Ready – A Practical Guide for Business Leaders
Blog Post July 25, 2025
Bridging The Customer Dissatisfaction Gap In Telecoms
Blog Post July 24, 2025
Part 8: The Future of OT Security – Trends, AI, and Regulation
Blog Post July 24, 2025
Analyzing the Analyst Briefing on Armis Centrix for Early Warning and VIPR
Blog Post July 21, 2025
Insights 2025 d’Orange Business : la migration vers une ESN internationale continue
Blog Post July 18, 2025
