Customer experience encompasses the overall lasting impression delivered by a retailer through its products and services, across all touchpoints with customers and prospects. As customers’ needs shift and evolve, so do the expectations related to the customer experience.
How do physical shops use digital tools to respond to the new customer behavior and how do they challenge the changing needs of their customers?
Contents:
Management summary
Physical stores transform themselves to adapt to the changing habits of customers
A second step in the digitalization of shops is to respond to the evolving needs of customers and engage them more
Time-saving augmented shopping for consumers
Immersive experience for a rethought customer experience
Conclusion
SHARE :
This Excel document contains the latest market figures on the German SITS market with regard to the Banking sector.
Event Date : June 03, 2025
This short vendor profile provides a quick overview of the local portfolio and performance of Capgemini in Denmark.
Event Date : April 28, 2025
This document provides market volumes, growth rates and forecasts for worldwide Cloud Ecosystem Services market for the 2022-2028 period.
Event Date : February 19, 2024
This document provides market volumes, growth rates and forecasts for the SAP services market for the 2023-2029 period.
Event Date : February 07, 2025
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : December 19, 2024
Workday - Figures - Worldwide - FY 31-Jan-2025
Datamart August 15, 2025
Workday - Vendor Profile - Worldwide
Vendor Profile August 15, 2025
DXC Technology - Figures - Switzerland - FY 31-Mar-2025
Datamart August 15, 2025
DXC Technology – Vendor Profile – Switzerland
Vendor Profile August 15, 2025
SAP - Figures - Germany - FY 31-Dec-2024
Datamart August 14, 2025
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Part 3: Navigating the Cybersecurity Rulebook: A Business Guide to Key Regulations and Standards
Blog Post August 12, 2025
GenAI Search Is Disrupting Customer Engagement
Blog Post August 11, 2025
Swiss Manufacturing Faces U.S. Tariffs: Implications for the Swiss IT Industry
Blog Post August 08, 2025
Wired for Growth: Network Infrastructure as the Economy’s Nervous System
Blog Post August 05, 2025
Part 2: Decoding GRC: What Governance, Risk, and Compliance Mean in Cybersecurity
Blog Post August 05, 2025