Customer experience encompasses the overall lasting impression delivered by a retailer through its products and services, across all touchpoints with customers and prospects. As customers’ needs shift and evolve, so do the expectations related to the customer experience.
How do physical shops use digital tools to respond to the new customer behavior and how do they challenge the changing needs of their customers?
Contents:
Management summary
Physical stores transform themselves to adapt to the changing habits of customers
A second step in the digitalization of shops is to respond to the evolving needs of customers and engage them more
Time-saving augmented shopping for consumers
Immersive experience for a rethought customer experience
Conclusion
SHARE :
This report provides a structured and data-driven overview of the software and IT services (SITS) market in the Swiss transport sector
Event Date : December 04, 2025
PAC has conducted a European CxO Survey of digital customer engagement (DCE)-specific business leaders
Event Date : October 13, 2023
This report provides an in-depth analysis of Temenos’ strategy, performance, and market positioning in 2024, alongside PAC’s expert opinion, a ...
Event Date : August 25, 2025
This Excel document delivers IT services market figures for the US broken down by segments and vertical sectors.
Event Date : April 16, 2025
Cybersecurity is one of the most dynamic topics in the IT industry. New threats and technologies come onto the scene very frequently, leaving ...
Event Date : February 20, 2024
Cybersecurity - Palo Alto Networks - Vendor Profile - Worldwide
Vendor Profile January 08, 2026 NEW 
Cybersecurity - IBM Security - Vendor Profile - Worldwide
Vendor Profile January 08, 2026 NEW
Vertical Sectors - Market Figures - Slovakia
Datamart January 08, 2026 NEW
Software & IT Services - Market Figures - Slovakia
Datamart January 08, 2026 NEW
Software & IT Services - Market Figures - Poland
Datamart January 08, 2026 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Part 5: Data Center Security: Where Bits Meet Bricks
Blog Post January 08, 2026
Part 4: Network Security: From Firewalls to Fluid Defenses
Blog Post January 07, 2026
Accenture buys UK AI Challenger Faculty
Blog Post January 06, 2026
2025 : année difficile mais des signes d’amélioration sur la fin de l’année
Blog Post January 05, 2026
Le marché du numérique amorce une reprise au S2 2025 [infographie]
Whitepaper & Trend Studies December 23, 2025
