PAC considers generative AI (GenAI) as a transformative force in adaptive customer journey orchestration, fundamentally reshaping how organisations engage with their customers/clients/citizens across multiple touchpoints.
Contents:
Management Summary
The Value Proposition for Generative AI Adoption
Navigating the Challenges of Adoption
PAC’s Recommendations
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This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
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Event Date : March 31, 2025
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