The role of contact centers has increased in prominence with the advent of the digital age and the impact of the recent global pandemic. However, this has further emphasized the layers of complexity and friction between customers/clients/citizens and agents in contact centers. PAC considers addressing this friction essential to building long-lasting relationships and increasing engagement across B2C, B2B, and G2C channels.
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For an organization to responsibly advance AI innovations within its business operating models, significant upfront and ongoing investments are ...
Event Date : December 05, 2023
This document provides market volumes, growth rates and forecasts for the IT security market in Norway for the 2022-2028 period.
Event Date : February 27, 2024
PAC has evaluated the providers of open digital platforms for the industrial world in Europe in six segments dedicated to specific use cases.
Event Date : July 25, 2024
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : April 30, 2024
This Excel document delivers market figures broken down by vertical sectors. Figures cover a seven-year time frame (results from the past two years ...
Event Date : February 12, 2024
Software & Cloud Platforms - InSight Analysis - France
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Software & IT Services - Vendor Rankings - Norway
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Software & IT Services - Vendor Rankings - Denmark
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Une année 2023 encore très bonne pour le top 10 des ESN !
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