The role of contact centers has increased in prominence with the advent of the digital age and the impact of the recent global pandemic. However, this has further emphasized the layers of complexity and friction between customers/clients/citizens and agents in contact centers. PAC considers addressing this friction essential to building long-lasting relationships and increasing engagement across B2C, B2B, and G2C channels.
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This short vendor profile provides a quick overview of the local portfolio and performance of TCS (Tata Consultancy Services) in Switzerland.
Event Date : December 24, 2024
This report offers a thorough overview of the contact center software provider industry, showcasing various provider types and their specific areas ...
Event Date : April 17, 2023
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This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : December 23, 2024
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