The role of contact centers has increased in prominence with the advent of the digital age and the impact of the recent global pandemic. However, this has further emphasized the layers of complexity and friction between customers/clients/citizens and agents in contact centers. PAC considers addressing this friction essential to building long-lasting relationships and increasing engagement across B2C, B2B, and G2C channels.
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This short vendor profile provides a quick overview of the local portfolio and performance of Sopra Steria in France.
Event Date : May 20, 2025
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : March 20, 2025
Innovative Optical and Wireless Networks (IOWN) represent a transformational shift in telecommunications. The initiative, led by the IOWN Global ...
Event Date : February 24, 2025
HCLTech Sweden leads IT services in manufacturing, recording approximately €500M in local revenue in FY2025 and serving over 30 customers. HCLTech ...
Event Date : October 21, 2025
Organizations face diverse regulatory requirements, stakeholder expectations, and operational risks related to environmental, social, and safety ...
Event Date : March 25, 2026
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