The role of contact centers has increased in prominence with the advent of the digital age and the impact of the recent global pandemic. However, this has further emphasized the layers of complexity and friction between customers/clients/citizens and agents in contact centers. PAC considers addressing this friction essential to building long-lasting relationships and increasing engagement across B2C, B2B, and G2C channels.
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Customer Data Platforms (CDPs) have become more and more popular recently. The digital transformation of companies and the increase in e-commerce ...
Event Date : February 10, 2023
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : May 23, 2025
It is well known that endpoint protection is much more than just a virus scanner. Everyone is talking about EDR and XDR, but what functionalities are ...
Event Date : February 10, 2022
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : June 11, 2025
This document provides market volumes, growth rates and forecasts for the total IoT market (consolidated) for the 2021-2027 period.
Event Date : October 11, 2023
Kyndryl - Figures - UK – FY 31-Mar-2025
Datamart February 12, 2026 NEW 
Vendor Profile February 12, 2026 NEW
IT Services - Vendor Positioning - Worldwide
Vendor Profile February 12, 2026 NEW
Software-defined Automation – a Vendor Landscape Analysis – InBrief Analysis
Market Reports February 12, 2026 NEW
IT Services - Vendor Positioning - EMEA
Vendor Profile February 12, 2026 NEW
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Part 3: IAM Across Industries – Business-Specific Challenges and Priorities
Blog Post February 09, 2026
Part 2: The Business Drivers Behind Modern Identity & Access Management
Blog Post February 03, 2026
Network APIs Help Drive Better Customer Experiences
Blog Post January 30, 2026
Identity & Access Management as an Enabler of Digital Transformation
Blog Post January 27, 2026
Leaders in SAP Services 2026: PAC Launches Its New RADAR Series
Press Releases January 20, 2026
