The ongoing digital evolution of CX touchpoints has seen, in recent years, predominantly across developed countries, the desire by customers to engage with organisations that have adopted sustainable practices and surfaced this information through digital channels. This has increased demand for incorporating sustainability transparency across customer experience touchpoints to address this.
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PAC has done an in-depth analysis of 24 leading providers of SAP-related services in Europe and Germany, evaluating them in 16 different RADAR ...
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