Pack analyst btn         PAC        
 
Report 25 Sep 2024

Expert View: Digital Humans – a New Workforce for Retail and Customer Service?

As the technology is available, some digital humans, like Futura, Imma, Nola, Stella, Sama, and Digital Dani, have been “born” already. They are meant to improve the customer experience in areas like retail and customer service. The Digital Dani case does hold potential to improve customer engagement, but there is also the clear threat of creating a negative customer experience.

profile-image
Arnold Vogt

SHARE :

Related Content

View all reports >

Vertical Sectors - Market Figures - Germany

This Excel document delivers market figures broken down by vertical sectors.

Event Date : January 20, 2026

Read more >

The Carbon Footprint of AI versus AI for Sustainability - InBrief Analysis - Worldwide

This report examines the potential and challenges of AI technology regarding CO2 emissions as well as the different approaches to meeting these ...

Event Date : September 24, 2024

Read more >

Oracle - Figures - Worldwide

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : February 24, 2025

Read more >

Cloud Ecosystem Services - Market Figures - UK

This document provides market volumes, growth rates and forecasts for Cloud Ecosystem Services in the UK for the 2024-2030 period.

Event Date : January 23, 2026

Read more >

Cloud Platforms by Segments - Market Figures - France

This document provides market volumes, growth rates and forecasts for the Public and Hosted Private Cloud in France for the 2024-2030 period.

Event Date : January 22, 2026

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >