Pack analyst btn         PAC        
 
Report 25 Sep 2024

Expert View: Digital Humans – a New Workforce for Retail and Customer Service?

As the technology is available, some digital humans, like Futura, Imma, Nola, Stella, Sama, and Digital Dani, have been “born” already. They are meant to improve the customer experience in areas like retail and customer service. The Digital Dani case does hold potential to improve customer engagement, but there is also the clear threat of creating a negative customer experience.

profile-image
Arnold Vogt

SHARE :

Related Content

View all reports >

Digital Sustainability Services by Topics & Vertical Sectors - Market Figures - France

This document provides market volumes, growth rates and forecasts for the Digital Sustainability Services market for the 2022-2028 period.

Event Date : July 17, 2024

Read more >

Atea - Figures - Worldwide - FY 31-Dec-2024

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : June 03, 2025

Read more >

Unicorn - Vendor Profile - Czech Republic

Explore how Unicorn a.s., a leading Czech company in the local software and IT services market, performed domestically in 2024 and advanced its ...

Event Date : August 11, 2025

Read more >

Inetum - Figures - Spain

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : February 06, 2025

Read more >

Sopra Steria - Vendor Profile - Spain

This short vendor profile provides a quick overview of the local portfolio and performance of Sopra Steria in Spain.

Event Date : December 09, 2024

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >