Pack analyst btn         PAC        
 
Report 25 Sep 2024

Expert View: Digital Humans – a New Workforce for Retail and Customer Service?

As the technology is available, some digital humans, like Futura, Imma, Nola, Stella, Sama, and Digital Dani, have been “born” already. They are meant to improve the customer experience in areas like retail and customer service. The Digital Dani case does hold potential to improve customer engagement, but there is also the clear threat of creating a negative customer experience.

profile-image
Arnold Vogt

SHARE :

Related Content

View all reports >

HCL Technologies - Figures - Finland

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level; it includes the following ...

Event Date : February 24, 2022

Read more >

SAP Services - Vendor Rankings - France, Germany, UK, US, EMEA, Americas, APAC, Worldwide

 This document provides the following vendor rankings for the SAP services market in France, Germany, UK, US, EMEA, Americas, APAC & ...

Event Date : November 15, 2024

Read more >

CxO Survey - Investment Priorities - InSight Analysis - Poland

To provide guidance against a highly dynamic IT landscape, PAC conducted the 2024/25 edition of its annual SITSI® CxO Investment Priorities Survey, ...

Event Date : September 08, 2025

Read more >

Cloud Ecosystem Services - Market Figures - Canada

This document provides market volumes, growth rates and forecasts for Cloud Ecosystem Services in Canada for the 2022-2028 period.

Event Date : February 13, 2024

Read more >

AWS IT Ecosystem in Germany - PAC RADAR (internal use) - 2023

PAC has evaluated 28 providers of AWS-related services in Europe, France, and Germany.

Event Date : September 27, 2023

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >