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Report 08 Feb 2023

Expert View: An Improved Passenger Experience In The Aviation Sector Through Digitalization

After a slump in passenger air travel during the pandemic, the travel industry is now picking up steam. As people start booking flights again, many airlines are struggling to keep up with the rapid increase in demand, which results in long lines, delays, and even flight cancellations. This unsatisfactory passenger experience has prompted airlines and airports to adopt digital tools and services to ensure their resilience.

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Cassandre Luys

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