Report 17 Apr 2023

Contact Center Provider Landscape - InBrief Analysis - Worldwide

This report offers a thorough overview of the contact center software provider industry, showcasing various provider types and their specific areas of expertise. It caters to businesses seeking contact center software solutions or seeking to enhance their current contact center software.



Management Summary

Provider Landscape

  • Contact center suite providers
  • Customer relationship/service management solutions
  • Enhancing the contact center software
  • Enabling technologies

PAC’s Recommendations

  • Recommendations for IT providers
  • Recommendations for IT users