Report 23 Jan 2024

Cloud Usage Trends for Retailers - InBrief Analysis - Worldwide

While the cloud as a technology paradigm has been around for many years, its use across all retail operations continues to evolve in how retailers consume cloud services and the types of cloud-based technologies that solutions and services provider companies continue to evolve. All too often, PAC finds itself in conversations with retailers where they indicate it is difficult for them to get a sense of how progressive or not they are compared to others regarding the use of cloud-based solutions and services because they want to know what their peers are doing and whether they are being left behind. This report aims to provide that type of insight to understand the trends of the industries consumption of cloud-based solutions and services across retailer’s operations


Management Summary

The Journey to the Cloud for Retailers

Cloud Trends for Key Retail Workflows

  • Physical retail stores
  • Digital customer engagement
  • Merchandising and product management
  • Supply chain and logistics
  • Contact centres
  • Connected data and partner ecosystem integration

PAC’s Recommendations

  • Recommendations for IT providers
  • Recommendations for IT users