The IT industry is confronted with a major lack of talent, especially in the data field, and at the same time, end-users are demanding more freedom and the possibility to choose, deploy, or develop their own solutions to answer their problems, which adds strain on the IT industry as there is a need to build this use case and create the conditions for success stories.
Citizen development is seen as one way to address this complex situation: by giving end-users the tools to develop their data use cases and their own solutions, all in a conveniently under control framework, companies can increase the loyalty of their employees while enabling them to create more innovation around the business case of the company. The adoption of such an approach also helps limit the use of external services and their integration into the IT architecture of the company.
Contents:
Management Summary
The Different Ways to Achieve Data Empowerment
Generating More Value from Data and its Challenges
Data Literacy as a Basis for the Success of Citizen Developers
Technology Landscape for Citizen Developers
Service Providers at the Center of the Shift
PAC’s Recommendations
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