Pack analyst btn         PAC        
 
Report 17 Nov 2022

An Introduction To SAP's CX Portfolio And How It Can Be Leveraged In Client Projects - InSight Analysis - Worldwide

This report provides a comprehensive overview of SAP's current customer experience offering.

  • We will define the term customer experience, focusing on the difference between customer experience and customer relationship management.
  • We will list the most important acquisitions SAP has made to strengthen its CX offering.
  • We will discuss each of the five pillars that make up the SAP CX portfolio.
  • We will provide a summary of PAC Analyst briefings with selected services providers.
  • We will look at changes in the SAP leadership team and use cases for the SAP CX solutions.

 

Contents:

PAC's Analysis

  • Management summary
  • PAC's opinion
  • PAC’s recommendations

Background: CRM vs CX

  • The difference between CX and CRM

Customer Experience in the SAP Environment

  • SAP’s history in CRM
  • Changes in the SAP CX leadership team
  • The history of SAP’s CX-related acquisitions
  • SAP’s current CX portfolio

Offerings from Some Service Providers

  • Capgemini
  • Cognizant
  • Atos

Use Cases and Client References

profile-image
Benedict Oko

SHARE :

Related Content

View all reports >

Infosys - Vendor Profile - Netherlands

This short vendor profile provides a quick overview of the local portfolio and performance of Infosys in the Netherlands.

Event Date : March 29, 2024

Read more >

Oracle - Figures - Germany

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : January 30, 2024

Read more >

Sustainability-related IT Consulting & Services in France - PAC RADAR (internal use) - 2024

PAC has analyzed the IT services provider landscape in Europe and evaluated the leading providers’ approaches, offerings, strategies, and ...

Event Date : January 23, 2024

Read more >

SAP Services - Vendor Rankings - France, Germany, UK, EMEA

This document provides the following vendor rankings for the SAP services market in France, Germany, the UK, and EMEA.

Event Date : December 14, 2023

Read more >

Total IoT by Segments - Market Figures - Poland

This document provides market volumes, growth rates and forecasts for the total IoT market (consolidated) for the 2021-2027 period.

Event Date : October 11, 2023

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >