Pack analyst btn         PAC        
 
Report 17 Nov 2022

An Introduction To SAP's CX Portfolio And How It Can Be Leveraged In Client Projects - InSight Analysis - Worldwide

This report provides a comprehensive overview of SAP's current customer experience offering.

  • We will define the term customer experience, focusing on the difference between customer experience and customer relationship management.
  • We will list the most important acquisitions SAP has made to strengthen its CX offering.
  • We will discuss each of the five pillars that make up the SAP CX portfolio.
  • We will provide a summary of PAC Analyst briefings with selected services providers.
  • We will look at changes in the SAP leadership team and use cases for the SAP CX solutions.

 

Contents:

PAC's Analysis

  • Management summary
  • PAC's opinion
  • PAC’s recommendations

Background: CRM vs CX

  • The difference between CX and CRM

Customer Experience in the SAP Environment

  • SAP’s history in CRM
  • Changes in the SAP CX leadership team
  • The history of SAP’s CX-related acquisitions
  • SAP’s current CX portfolio

Offerings from Some Service Providers

  • Capgemini
  • Cognizant
  • Atos

Use Cases and Client References

profile-image
Benedict Oko

SHARE :

Related Content

View all reports >

SAP Services by Segments - Market Figures - Slovakia

This document provides market volumes, growth rates and forecasts for the SAP services market for the 2022-2028 period.

Event Date : February 04, 2025

Read more >

Expert View: How to Measure the Success of Cybersecurity Strategies

Organizations must assess the effectiveness of their cybersecurity measures to evaluate their security posture, identify areas for improvement, and ...

Event Date : December 12, 2024

Read more >

AlmavivA - Figures - Italy

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : August 09, 2024

Read more >

Utilities - InBrief Analysis - US

This InBrief Analysis report provides a brief overview of the software and IT services (SITS) market in the U.S. utilities sector.

Event Date : October 31, 2024

Read more >

Google Cloud Platform (GCP) IT Ecosystem in France - PAC RADAR (internal use) - 2025

PAC has evaluated 20 service providers delivering GCP-related IT services in Europe, France, and Germany.

Event Date : January 14, 2025

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >