Pack analyst btn         PAC        
 
Report 17 Nov 2022

An Introduction To SAP's CX Portfolio And How It Can Be Leveraged In Client Projects - InSight Analysis - Worldwide

This report provides a comprehensive overview of SAP's current customer experience offering.

  • We will define the term customer experience, focusing on the difference between customer experience and customer relationship management.
  • We will list the most important acquisitions SAP has made to strengthen its CX offering.
  • We will discuss each of the five pillars that make up the SAP CX portfolio.
  • We will provide a summary of PAC Analyst briefings with selected services providers.
  • We will look at changes in the SAP leadership team and use cases for the SAP CX solutions.

 

Contents:

PAC's Analysis

  • Management summary
  • PAC's opinion
  • PAC’s recommendations

Background: CRM vs CX

  • The difference between CX and CRM

Customer Experience in the SAP Environment

  • SAP’s history in CRM
  • Changes in the SAP CX leadership team
  • The history of SAP’s CX-related acquisitions
  • SAP’s current CX portfolio

Offerings from Some Service Providers

  • Capgemini
  • Cognizant
  • Atos

Use Cases and Client References

profile-image
Benedict Oko

SHARE :

Related Content

View all reports >

Netaş - Vendor Profile - Türkiye

This short vendor profile provides a quick overview of the local portfolio and performance of Netas in Türkiye.

Event Date : July 08, 2024

Read more >

Aveniq - Vendor Profile - Switzerland

This short vendor profile provides a quick overview of the local portfolio and performance of Aveniq in Switzerland.

Event Date : February 21, 2025

Read more >

Cyber Security - Computacenter - Vendor Profile - Worldwide

The Cyber Security vendor profiles portray leading cyber security providers, analyzing their strategies and ...

Event Date : January 17, 2022

Read more >

Public Sector - InSight Analysis - Austria

This report provides an overview of the software and IT services (SITS) market in the Austrian public sector.

Event Date : October 15, 2024

Read more >

Legacy & Private Cloud-based SAP Hosting in Germany - PAC RADAR (internal use) - 2024

PAC has done an in-depth analysis of 24 leading providers of SAP-related services in Europe and Germany, evaluating them in 16 different RADAR ...

Event Date : March 06, 2024

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >