This report provides a comprehensive overview of SAP's current customer experience offering.
Contents:
PAC's Analysis
Background: CRM vs CX
Customer Experience in the SAP Environment
Offerings from Some Service Providers
Use Cases and Client References
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This Expert View focuses on change management aimed at digitally transforming industrial operations. It highlights two findings: first, the ADKAR ...
Event Date : January 22, 2024
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.
Event Date : June 27, 2024
The 5G networks and associated technologies and services translate into new opportunities and go-to-market strategies for CSPs (communication service ...
Event Date : March 20, 2023
This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level;
Event Date : September 25, 2024
This Excel document lists M&A deals in the software & IT services industry in India since 2013.
Event Date : March 21, 2025
IT Services and Vertical Sectors - Preliminary Market Figures - Rest of APAC
Datamart April 22, 2025
IT Services and Vertical Sectors - Preliminary Market Figures - Rest of Eastern Europe
Datamart April 22, 2025
IT Services and Vertical Sectors - Preliminary Market Figures - Middle East
Datamart April 22, 2025
IT Services and Vertical Sectors - Preliminary Market Figures - Rest of Americas
Datamart April 22, 2025
IT Services and Vertical Sectors - Preliminary Market Figures - Rest of Africa
Datamart April 22, 2025
Atos: Cause for Optimism, Despite the Headlines
Blog Post February 05, 2024
Enterprise Resilience: Building the Strength to Withstand, Adapt, and Evolve in an Uncertain World
Blog Post April 22, 2025
Bracing for Impact: Why PAC Is Rewriting Its Market Outlook
Blog Post April 16, 2025
Securing Operational Technology (OT): A Strategic Necessity in a Connected World
Blog Post April 16, 2025
Tackling Upheaval in the Not-for-Profit Sector
Blog Post April 16, 2025
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