Pack analyst btn         PAC        
 
Report 17 Nov 2022

An Introduction To SAP's CX Portfolio And How It Can Be Leveraged In Client Projects - InSight Analysis - Worldwide

This report provides a comprehensive overview of SAP's current customer experience offering.

  • We will define the term customer experience, focusing on the difference between customer experience and customer relationship management.
  • We will list the most important acquisitions SAP has made to strengthen its CX offering.
  • We will discuss each of the five pillars that make up the SAP CX portfolio.
  • We will provide a summary of PAC Analyst briefings with selected services providers.
  • We will look at changes in the SAP leadership team and use cases for the SAP CX solutions.

 

Contents:

PAC's Analysis

  • Management summary
  • PAC's opinion
  • PAC’s recommendations

Background: CRM vs CX

  • The difference between CX and CRM

Customer Experience in the SAP Environment

  • SAP’s history in CRM
  • Changes in the SAP CX leadership team
  • The history of SAP’s CX-related acquisitions
  • SAP’s current CX portfolio

Offerings from Some Service Providers

  • Capgemini
  • Cognizant
  • Atos

Use Cases and Client References

profile-image
Benedict Oko

SHARE :

Related Content

View all reports >

IT Services and Vertical Sectors - Preliminary Market Figures - Rest of Eastern Europe

This Excel document delivers IT services market figures for the Rest of Eastern Europe, broken down by segments and vertical sectors.

Event Date : April 22, 2025

Read more >

Business Applications-Related Consulting & Systems Integration (C&SI) by Segments - Market Figures - APAC by Countries

This document provides market volumes, growth rates and forecasts for the Business Application Software (BAS)-related Consulting & Systems ...

Event Date : May 15, 2025

Read more >

Mphasis - Vendor Profile - Worldwide

This vendor profile gives a comprehensive overview of the Worldwide positioning, performance and strategy of Mphasis.

Event Date : March 08, 2022

Read more >

Econocom - Figures - Worldwide

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : January 29, 2025

Read more >

Centric - Figures - Worldwide - FY - 31 – Dec - 24

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : August 01, 2025

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >