The US health sector is battling through a period of unprecedented disruption.
As the market enters the post-pandemic era, payers and providers are tasked with providing a customer and employee experience that keeps pace with that offered by a new wave of digital-native challengers.
At the same time, they must respond to a rapidly changing regulatory environment – where record fines are being levied for under-performance – and ensure that they ease the administrative burden on their best talent when a large proportion of healthcare workers are re-considering their career options.
The White Paper was commissioned by Infosys.
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