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Report 23 Feb 2026

Cloud Computing - Salesforce - Vendor Profile - Worldwide

This Vendor Profile presents a concise analysis of Salesforce’s global cloud strategy, offerings, and market position. It highlights Salesforce’s shift to a data‑ and AI‑centric architecture under the Agentforce 360 umbrella and outlines key product and financial metrics.

Key highlights

  • Core focus: SaaS and PaaS portfolio, led by Agentforce 360, Data 360, Customer 360 apps, Slack, and Tableau.
  • Product evolution: deep integration of autonomous AI agents, with Data 360 as the unified data layer.
  • Market position: #2 global SaaS provider by revenue; strong presence across industries and in 90% of Fortune 500.
  • Financials & growth: FY guidance ~USD 41.5bn for FY ending Jan 2026; recent growth supported by price increases and subscription migration.

Offerings at a glance

  • SaaS: Agentforce 360 Sales/Service/Marketing/Commerce, Industry Clouds, Slack, Tableau.
  • PaaS: Agentforce orchestration, MuleSoft, Heroku, Informatica IDMC.
  • Migration trend: acquired portfolios shifting from licenses to subscription models.

Strategic focus & PAC’s view

PAC’s analysis stresses Salesforce’s pivot to data + AI as the primary growth driver. Agentforce and Data 360 show strong traction but remain early in scale. The transition of MuleSoft, Tableau, and Informatica to SaaS creates near‑term revenue phasing effects.

 

Recommended advisory: PAC Leadership Session – AI in Business Transformation

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Oliver Ojog

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