Generative AI for Adaptive Customer Journey Orchestration - InBrief Analysis - Worldwide
PAC considers generative AI (GenAI) as a transformative force in adaptive customer journey orchestration, fundamentally reshaping how organisations engage with their customers/clients/citizens across...
Analyst:
Spencer Izard
Published:Mar 24, 2025
Market reports
Creating a Differentiated Customer Experience with an Integrated Product Journey - InBrief Analysis - Worldwide
An “Integrated Product Journey” means having a global view, from start to finish, of the life of a product and ensuring that there are associated...
Analyst:
Alexis Quentrec
Published:Sep 15, 2022
Blog post
Dutch Healthcare Digitalization Journey and Challenges
FREE
In the Netherlands, the healthcare sector continues to transform through investments in various technologies. The Dutch government is on a mission to build a nationwide...
Analyst:
Sidney Siegertsz
Published:Aug 01, 2022
Whitepaper & Trend Studies
Europe’s Digital Journey to Net Zero
FREE
This report looks at what businesses can learn from the current positioning and strategies of their peers and explores the building blocks that companies are putting in...
Analyst:
Nick Mayes
Published:Nov 11, 2021
Blog post
A glimpse of Dutch railway operator National Spoorwegen’s digital journey
FREE
Analyst:
Sidney Siegertsz
Published:Feb 22, 2024
Market reports
Expert View: A Customer-Centric Cloud: Salesforce's Integrated Approach to Customer Service Tooling
Thanks to acquisitions, Salesforce offers a unified cloud platform that can unite any customer-facing team around a common goal – offering a best-in-class...
Analyst:
Alexis Quentrec
Published:Aug 04, 2022
Datamart
Digital Customer Engagement - Market Figures - Netherlands
This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2023-2029 period.
Analyst:
Sidney Siegertsz
Published:Feb 07, 2025
Datamart
Digital Customer Engagement - Vendor Rankings - UK
This Excel document provides rankings of the leading Digital Customer Engagement providers.
Analyst:
Spencer Izard
Published:Nov 29, 2024
Datamart
Digital Customer Engagement - Vendor Rankings - Germany
This Excel document provides rankings of the leading Digital Customer Engagement providers.
Analyst:
Joachim Hackmann
Published:Nov 29, 2024
Vendor profile
Digital Customer Engagement - HubSpot - Vendor Profile - Worldwide
The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
Contents:
General Information
Key...
Analyst:
Cyntia Mursa
Published:Apr 04, 2023
Vendor profile
Digital Customer Experience - Reply - Vendor Profile - Worldwide
The digital customer experience vendor profiles portray leading providers in the digital customer experience area, analyzing their strategies and portfolios.
Contents:
General Information
Key Offerings...
Analyst:
Mopia Kamdoum
Published:Aug 11, 2022
Market reports
Expert View: Autonomous Customer Service Agents
The growing ubiquity of Artificial Intelligence (AI) continues to transform industries, with autonomous customer service agents representing one of the most promising innovations. Unlike traditional...
Analyst:
Spencer Izard
Published:Feb 10, 2025
Datamart
Digital Customer Engagement - Market Figures - Switzerland
This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2023-2029 period.
Analyst:
Aida Oganesov
Published:Jan 31, 2025
Datamart
Digital Customer Engagement - Market Figures - Germany
This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2023-2029 period.
Analyst:
Jennifer Jonat
Published:Jan 17, 2025
Vendor profile
Digital Customer Engagement - Twilio - Vendor Profile - Worldwide
The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
Analyst:
Oliver Ojog
Published:Apr 22, 2024
Vendor profile
Digital Customer Engagement - Oracle - Vendor Profile - Worldwide
The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
Analyst:
Mopia Kamdoum
Published:Nov 03, 2023
Vendor profile
Digital Customer Engagement - Cognizant - Vendor Profile - Worldwide
The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
Contents:
General Information
Key...
Analyst:
Benedict Oko
Published:May 26, 2023
Vendor profile
Digital Customer Engagement - Capgemini - Vendor Profile - Worldwide
The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.
Contents:
General Information
Key...
Analyst:
Alexis Quentrec
Published:Oct 03, 2022
Datamart
Digital Customer Engagement - Market Figures - Belgium
This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2023-2029 period.
Analyst:
Sidney Siegertsz
Published:Feb 07, 2025
Datamart
Digital Customer Engagement - Market Figures - Denmark
This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2023-2029 period.
