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Results for "customer dissatisfaction"

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Blog post

Bridging The Customer Dissatisfaction Gap In Telecoms

NEW

FREE

Analyst: Dan Bieler

Published: Jul 24, 2025

Market reports

Expert View: A Customer-Centric Cloud: Salesforce's Integrated Approach to Customer Service Tooling

Thanks to acquisitions, Salesforce offers a unified cloud platform that can unite any customer-facing team around a common goal – offering a best-in-class...

Analyst: Alexis Quentrec

Published: Aug 04, 2022

Market reports

Expert View: Autonomous Customer Service Agents

The growing ubiquity of Artificial Intelligence (AI) continues to transform industries, with autonomous customer service agents representing one of the most promising innovations. Unlike traditional...

Analyst: Spencer Izard

Published: Feb 10, 2025

Datamart

Digital Customer Engagement - Market Figures - Switzerland

This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement (incl. CRM/ Customer Relationship Management) market for the 2023-2029 period.

Analyst: Aida Oganesov

Published: Jan 31, 2025

Datamart

Digital Customer Engagement - Market Figures - Germany

This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2023-2029 period.

Analyst: Jennifer Jonat

Published: Jan 17, 2025

Vendor profile

Digital Customer Engagement - Twilio - Vendor Profile - Worldwide

The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.

Analyst: Oliver Ojog

Published: Apr 22, 2024

Vendor profile

Digital Customer Engagement - Oracle - Vendor Profile - Worldwide

The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.

Analyst: Mopia Kamdoum

Published: Nov 03, 2023

Vendor profile

Digital Customer Engagement - Cognizant - Vendor Profile - Worldwide

The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios. Contents: General Information Key...

Analyst: Benedict Oko

Published: May 26, 2023

Vendor profile

Digital Customer Engagement - Capgemini - Vendor Profile - Worldwide

The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios. Contents: General Information Key...

Analyst: Alexis Quentrec

Published: Oct 03, 2022

Vendor profile

Digital Customer Engagement - Blue Yonder - Vendor Profile - Worldwide

The Digital Customer Engagement vendor profiles portray leading providers in the Digital Customer Engagement area, analyzing their strategies and portfolios.

Analyst: Jennifer Jonat

Published: Apr 01, 2025

Datamart

Digital Customer Engagement - Market Figures - Belgium

This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2023-2029 period.

Analyst: Sidney Siegertsz

Published: Feb 07, 2025

Datamart

Digital Customer Engagement - Market Figures - Denmark

This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2023-2029 period.

Analyst: Iulia Sandut

Published: Feb 04, 2025

Datamart

Digital Customer Engagement - Vendor Rankings - EMEA

This Excel document provides rankings of the leading Digital Customer Engagement providers.

Analyst: Spencer Izard

Published: Nov 29, 2024

Datamart

Digital Customer Engagement - Vendor Rankings - France

This Excel document provides rankings of the leading Digital Customer Engagement providers.

Analyst: Franck Nassah

Published: Nov 29, 2024

Datamart

Digital Customer Engagement - Market Figures - Netherlands

This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2023-2029 period.

Analyst: Sidney Siegertsz

Published: Feb 07, 2025

Datamart

Digital Customer Engagement - Vendor Rankings - UK

This Excel document provides rankings of the leading Digital Customer Engagement providers.

Analyst: Spencer Izard

Published: Nov 29, 2024

Datamart

Digital Customer Engagement - Vendor Rankings - Germany

This Excel document provides rankings of the leading Digital Customer Engagement providers.

Analyst: Joachim Hackmann

Published: Nov 29, 2024

Datamart

Digital Customer Engagement - Market Figures - Western Europe By Countries

This document provides market volumes, growth rates and forecasts for the Digital Customer Engagement market for the 2023-2029 period.

Analyst: Spencer Izard

Published: Feb 12, 2025

Market reports

Expert View: Driving Sustainability Transparency across the Customer Experience

The ongoing digital evolution of CX touchpoints has seen, in recent years, predominantly across developed countries, the desire by customers to engage with organisations that...

Analyst: Spencer Izard

Published: Apr 02, 2024

Market reports

Expert View: Reducing Friction Across Customer and Agent Experiences

The role of contact centers has increased in prominence with the advent of the digital age and the impact of the recent global pandemic. However...

Analyst: Spencer Izard, Cassandre Luys

Published: Apr 27, 2023

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