Expert View: Generative AI Is Disrupting Customer Engagement
NEW
AI-driven search is fundamentally reshaping how people discover websites and brands. Add in the Mobile-First Shift and we are dealing with big implications...
Analyst:
Dan Bieler
Published:Aug 07, 2025
Blog post
PAC European Digital Customer Engagement CxO Survey
FREE
Analyst:
Spencer Izard
Published:Aug 24, 2023
Datamart
M&A - Deal Tracker - Netherlands
This Excel document lists M&A deals in the software & IT services industry in the Netherlands since 2013.
Analyst:
Sidney Siegertsz
Published:Jun 24, 2025
Blog post
FPT Software spearheads Vietnam’s global push
FREE
Vietnam is emerging as one of the most attractive offshore locations for software development and IT services.
Analyst:
Nick Mayes
Published:May 06, 2022
Vendor profile
Capgemini - Vendor Profile - Sweden
This short vendor profile provides a quick overview of the local portfolio and performance of Capgemini in Sweden.
Analyst:
Iulia Sandut
Published:Apr 29, 2025
Market reports
Expert View: The Underused Potential of Space Data for Good
Most of the tools used to create a more sustainable economy are down-to-earth solutions, but we can also look to the sky to...
Analyst:
Dina Capelle
Published:Mar 23, 2023
Datamart
M&A - Deal Tracker - Germany
This Excel document lists M&A deals in the software & IT services industry in Germany since 2013.
Analyst:
Karsten Leclerque
Published:Jun 24, 2025
Vendor profile
Expert View: IoT Fleet Management Vendor Landscape in Europe
PAC has identified nine relevant vendors for IoT fleet management in the European market – Geotab, Samsara, Webfleet, Verizon Connect, Sygic, Vimcar, Fleetster, RIO, and Bosch...
Analyst:
Arnold Vogt
Published:Aug 11, 2022
Datamart
Software and IT Services - Deal Tracker - Belgium - June 2025
PAC's Deal Tracker for Belgium covers Software and IT services deals.
Analyst:
Sidney Siegertsz
Published:Jun 24, 2025
Blog post
Salesforce Highlights AI & Investment on its World Tour 2023
FREE
PAC attended the latest Salesforce World Tour in London last week, with north of 14,000 attendees hearing from the company’s UK leadership team and a raft...
Analyst:
Nick Mayes
Published:Jul 03, 2023
Vendor profile
Sopra Steria - Vendor Profile - Worldwide
This vendor profile gives a comprehensive overview of the worldwide positioning, performance and strategy of Sopra Steria.
Analyst:
Dominique Raviart
Published:Jun 05, 2025
Datamart
Software and IT Services - Deal Tracker - Netherlands - June 2025
PAC's Deal Tracker for Netherlands covers Software and IT services deals. It is delivered in a user-friendly format (MS Excel) to facilitate use and...
Analyst:
Sidney Siegertsz
Published:Jun 24, 2025
Datamart
Software and IT Services - Deal Tracker - Germany - June 2025
PAC's Deal Tracker for Germany covers Software and IT services deals. It is delivered in a user-friendly format (MS Excel) to facilitate use and...
Analyst:
Karsten Leclerque
Published:Jun 24, 2025
Market reports
25 Open-Source Projects In IoT And Edge Computing That Are Worth Knowing - InBrief Analysis - Worldwide
This report provides a comprehensive overview of relevant open-source projects (top 25) in the IoT and edge computing areas.
Analyst:
Arnold Vogt
Published:Sep 27, 2024
CxO survey
European CxO Survey 2023: Sustainability & Impact - InSight Analysis
PAC recently undertook a major study based on briefings with 550 senior Sustainability & Impact strategy leaders at large European organizations. These participants represent nine major...
Analyst:
Nick Mayes, Aline Trautmann
Published:Oct 27, 2023
Datamart
Software and IT Services - Deal Tracker - Italy - June 2025
PAC's Deal Tracker for Italy covers Software and IT services deals.
Analyst:
Alessandra Pinza
Published:Jun 24, 2025
Radar
AI-related Services for Back-Office Workflows in Europe - PAC RADAR (internal use) - 2024
PAC has evaluated 28 providers of AI-related services in Europe, France, and Germany in different lines of business.
Analyst:
Joachim Hackmann, Karsten Leclerque, Iulia Sandut, Valérie Delage
Published:Sep 18, 2024
Radar
AI-related Services in France - PAC RADAR (internal use) - 2024
PAC has evaluated 28 providers of AI-related services in Europe, France, and Germany in different lines of business.
Analyst:
Valérie Delage
Published:Sep 18, 2024
CxO survey
European CxO Survey 2023: Digital Customer Engagement – Progression, Challenges, and Opportunities - InSight Analysis
PAC has conducted a European CxO Survey of digital customer engagement (DCE)-specific business leaders
