Contact Center Provider Landscape - InBrief Analysis - Worldwide
This report offers a thorough overview of the contact center software provider industry, showcasing various provider types and their specific areas of expertise. It caters...
Analyst:
Aida Oganesov
Published:Apr 17, 2023
Blog post
Leveraging Artificial Intelligence in Contact Centers
FREE
Analyst:
Aida Oganesov
Published:May 03, 2023
Market reports
Expert View: Data Center: New Construction or Upgrade?
Companies must take into account several factors when deciding on whether to upgrade an old data center or build a new facility in order to...
Analyst:
Wolfgang Schwab
Published:Dec 03, 2024
Market reports
GCC (Global Capability Center) Strategies in Continental Europe - InBrief Analysis
Are global capability centers (GCCs) a transformation engine or just a conduit for accessing cheaper talent? The answer to that question often depends on when...
Analyst:
Tom Reuner
Published:Jun 16, 2025
Blog post
Takeaways from Data Center Forum 2025
FREE
PAC attended the 7th Data Center Forum edition, the largest data center, artificial intelligence and cloud event hosted in Bucharest. The event is powered by...
Analyst:
Oliver Ojog
Published:May 13, 2025
Blog post
Data Cloud Takes Center Stage at Salesforce World Tour
FREE
Analyst:
Nick Mayes
Published:Jun 10, 2024
Market reports
Expert View: Immersion Cooling – the Next Big Step in Data Center Cooling?
Data centers will face some issues over the next few years. They consume huge amounts of energy, a large proportion of it for cooling. In...
Analyst:
Wolfgang Schwab
Published:Mar 21, 2024
Blog post
Immersion cooling – the next big step in data center cooling?
FREE
Analyst:
Wolfgang Schwab
Published:Jul 25, 2024
Whitepaper & Trend Studies
Whitepaper: Next-generation Cyber Defense Center – AreYou Ready?
FREE
This whitepaper attempts to examine and elucidate the fundamental aspects that need to be considered in order to secure an organization robustly and mitigate all...
Analyst:
Wolfgang Schwab
Published:Sep 20, 2021
Market reports
Expert View: Limits to Off-Premises Data Center Growth in Some Areas Require New Concepts
There are good reasons why data center clusters have grown over the past few decades. Not everywhere has brilliant Internet access and stable power supply...
Analyst:
Wolfgang Schwab
Published:Feb 15, 2023
Market reports
Prediction for 2025: 2025 Will See Big Changes in the Data Center Space
The public cloud-first trend will remain omnipresent, but we expect to see a more diverse picture than in recent years. Most organizations have always...
Analyst:
Karsten Leclerque
Published:Nov 22, 2024
Blog post
Limits to off-premises data center growth in some areas require new concepts
FREE
Many different factors are driving the global growth of off-premises data centers. Most user organizations accept that the operation of an on-premises data...
Analyst:
Wolfgang Schwab
Published:May 17, 2023
Vendor profile
AlmavivA - Vendor Profile - Worldwide
AlmavivA, a leading Italian ICT provider, reported revenues of €1,266 million in 2024 (+9.5% YoY), with €822 million coming from domestic operations. Growth was fueled...
Analyst:
Alessandra Pinza
Published:Sep 04, 2025
Market reports
Expert View: Reducing Friction Across Customer and Agent Experiences
The role of contact centers has increased in prominence with the advent of the digital age and the impact of the recent global pandemic. However...
Analyst:
Spencer Izard, Cassandre Luys
Published:Apr 27, 2023
Blog post
The Genesys G-Summit for UK&I demonstrated the importance of experience orchestration
FREE
PAC recently had the opportunity to attend a Genesys UK&I event, the customer experience (CX) and contact centre software company, to learn more about their...
Analyst:
Spencer Izard
Published:Oct 10, 2022
Blog post
BT Clients Highlight the Challenges – and Opportunities – with Sustainability
FREE
BT hosted an event dedicated to sustainability issues at its Adastral Park R&D center this week, where strategy leaders gathered to share their experiences and...
Analyst:
Nick Mayes, Sidney Siegertsz
Published:Sep 15, 2023
Datamart
Infrastructure Services by Segments - Vendor Rankings - France
This Excel document positions and ranks the major IT services suppliers by revenue in the following segments:
Infrastructure-related Services;
Infrastructure Support Services;
Infrastructure-related...
Analyst:
Eric Beaudet
Published:Oct 17, 2022
Datamart
Infrastructure Services by Segments - Vendor Rankings - UK
This Excel document positions and ranks the major IT services suppliers by revenue in the following segments:
Infrastructure-related Services;
Infrastructure Support Services;
Infrastructure-related...
Analyst:
Nick Mayes
Published:Sep 27, 2022
Market reports
Expert View: The market for virtual PLCs will kick off in 2025, but adoption will be rather slow and use case-specific
Virtual PLCs (vPLCs) are infrastructure-independent machine controllers for industrial equipment. Just like virtualization technology changed the IT world, vPLCs are one element of a...
Analyst:
Arnold Vogt
Published:Jan 13, 2025
Datamart
Infrastructure Services by Segments - Vendor Rankings - Germany
This Excel document positions and ranks the major IT services suppliers by revenue in the following segments:
Infrastructure-related Services;
Infrastructure Support Services;
Infrastructure-related...
