Contact Center Provider Landscape - InBrief Analysis - Worldwide
This report offers a thorough overview of the contact center software provider industry, showcasing various provider types and their specific areas of expertise. It caters...
Analyst:
Aida Oganesov
Published:Apr 17, 2023
Blog post
Leveraging Artificial Intelligence in Contact Centers
FREE
Analyst:
Aida Oganesov
Published:May 03, 2023
Market reports
Expert View: Data Center: New Construction or Upgrade?
Companies must take into account several factors when deciding on whether to upgrade an old data center or build a new facility in order to...
Analyst:
Wolfgang Schwab
Published:Dec 03, 2024
Whitepaper & Trend Studies
Whitepaper: Next-generation Cyber Defense Center – AreYou Ready?
FREE
This whitepaper attempts to examine and elucidate the fundamental aspects that need to be considered in order to secure an organization robustly and mitigate all...
Analyst:
Wolfgang Schwab
Published:Sep 20, 2021
Blog post
Data Cloud Takes Center Stage at Salesforce World Tour
FREE
Analyst:
Nick Mayes
Published:Jun 10, 2024
Market reports
GCC (Global Capability Center) Strategies in Continental Europe - InBrief Analysis
NEW
Are global capability centers (GCCs) a transformation engine or just a conduit for accessing cheaper talent? The answer to that question often depends on when...
Analyst:
Tom Reuner
Published:Jun 16, 2025
Blog post
Immersion cooling – the next big step in data center cooling?
FREE
Analyst:
Wolfgang Schwab
Published:Jul 25, 2024
Market reports
Expert View: Immersion Cooling – the Next Big Step in Data Center Cooling?
Data centers will face some issues over the next few years. They consume huge amounts of energy, a large proportion of it for cooling. In...
Analyst:
Wolfgang Schwab
Published:Mar 21, 2024
Market reports
Prediction for 2025: 2025 Will See Big Changes in the Data Center Space
The public cloud-first trend will remain omnipresent, but we expect to see a more diverse picture than in recent years. Most organizations have always...
Analyst:
Karsten Leclerque
Published:Nov 22, 2024
Blog post
Limits to off-premises data center growth in some areas require new concepts
FREE
Many different factors are driving the global growth of off-premises data centers. Most user organizations accept that the operation of an on-premises data...
Analyst:
Wolfgang Schwab
Published:May 17, 2023
Market reports
Expert View: Limits to Off-Premises Data Center Growth in Some Areas Require New Concepts
There are good reasons why data center clusters have grown over the past few decades. Not everywhere has brilliant Internet access and stable power supply...
Analyst:
Wolfgang Schwab
Published:Feb 15, 2023
Blog post
L’IA générative, centre d’attention de la conférence AWS re:Invent
FREE
Amazon Web Services (AWS) a tenu, début décembre, sa conférence annuelle AWS re:Invent à Las Vegas avec, quotidiennement, une « keynote » d’un membre du top...
Analyst:
Eric Beaudet
Published:Dec 12, 2023
Market reports
Expert View: What does it take to make data centers carbon neutral?
Decarbonization of data centers is a hot topic today. At the same time, the amounts of data and computing power required are soaring, and new...
Analyst:
Wolfgang Schwab
Published:Dec 15, 2023
Blog post
Alten mets les services informatiques au centre de ses priorités
NEW
FREE
Alten place l’IT au cœur de sa stratégie. Sa filiale IT.ES change de modèle, mise sur l’IA, structure ses offres et vise 2 Mds€ de...
Analyst:
Dominique Raviart
Published:Jun 12, 2025
Market reports
Expert View: Embodied AI – The first humanoid robots are emerging in automotive factories and logistics centers in the US and China
Start-ups from the US (Agility Robotics, Apptronik, and Figure AI) and China (UBTECH ROBOTICS and Xpeng) are leading vendors of humanoid robots today. Boston...
Analyst:
Arnold Vogt
Published:Jan 23, 2025
Market reports
Expert View: Reducing Friction Across Customer and Agent Experiences
The role of contact centers has increased in prominence with the advent of the digital age and the impact of the recent global pandemic. However...
Analyst:
Spencer Izard, Cassandre Luys
Published:Apr 27, 2023
Blog post
The Genesys G-Summit for UK&I demonstrated the importance of experience orchestration
FREE
PAC recently had the opportunity to attend a Genesys UK&I event, the customer experience (CX) and contact centre software company, to learn more about their...
Analyst:
Spencer Izard
Published:Oct 10, 2022
Blog post
BT Clients Highlight the Challenges – and Opportunities – with Sustainability
FREE
BT hosted an event dedicated to sustainability issues at its Adastral Park R&D center this week, where strategy leaders gathered to share their experiences and...
Analyst:
Nick Mayes, Sidney Siegertsz
Published:Sep 15, 2023
Datamart
Infrastructure Services by Segments - Vendor Rankings - France
This Excel document positions and ranks the major IT services suppliers by revenue in the following segments:
Infrastructure-related Services;
Infrastructure Support Services;
Infrastructure-related...
Analyst:
Eric Beaudet
Published:Oct 17, 2022
Datamart
Infrastructure Services by Segments - Vendor Rankings - UK
This Excel document positions and ranks the major IT services suppliers by revenue in the following segments:
Infrastructure-related Services;
Infrastructure Support Services;
Infrastructure-related...
