As one of the most important software companies in the world, SAP needs virtually no introduction. Its portfolio covers any software a company needs to...
Analyst:
Benedict Oko
Published:Nov 17, 2022
Radar
SAP CX-related Services in Europe - PAC RADAR (internal use) - 2024
PAC has done an in-depth analysis of 24 leading providers of SAP-related services in Europe and Germany, evaluating them in 16 different RADAR segments according...
Analyst:
Joachim Hackmann
Published:Mar 06, 2024
Market reports
The Role of CX Across the Supply Chain - InBrief Analysis - Worldwide
PAC continues to witness that the modern business landscape demands a shift from a purely operational view of the supply chain to one intrinsically linked...
Analyst:
Spencer Izard
Published:Apr 01, 2025
Market reports
An Introduction To SAP's CX Portfolio And How It Can Be Leveraged In Client Projects - InSight Analysis - Worldwide
This report provides a comprehensive overview of SAP's current customer experience offering.
We will define the term customer experience, focusing on the difference between customer...
Analyst:
Benedict Oko
Published:Nov 17, 2022
Blog post
The Genesys G-Summit for UK&I demonstrated the importance of experience orchestration
FREE
PAC recently had the opportunity to attend a Genesys UK&I event, the customer experience (CX) and contact centre software company, to learn more about their...
Analyst:
Spencer Izard
Published:Oct 10, 2022
Market reports
Expert View: Driving Sustainability Transparency across the Customer Experience
The ongoing digital evolution of CX touchpoints has seen, in recent years, predominantly across developed countries, the desire by customers to engage with organisations that...
Analyst:
Spencer Izard
Published:Apr 02, 2024
Blog post
PAC at the Qualtrics X4 Tour
FREE
As part of their X4 Roadshow around the world, Qualtrics held their CX/EX event at Munich’s BMW World this week. Between inspiring presentations from...
Analyst:
Benedict Oko
Published:May 25, 2023
Vendor profile
SAP - Vendor Profile - Germany
NEW
SAP remains the market leader in ERP and a key provider of business applications across CX, HCM, and supply chain management. In Germany, SAP benefits...
Seit dem Aufkommen von Omnichannel vor über zehn Jahren gilt es als „Heiliger Gral“ im Bereich Customer Experience (CX), genügend Erkenntnisse über Verbraucher/Kunden/Bürger...
Analyst:
Spencer Izard
Published:Jan 27, 2023
Blog post
The Advance of Digital Public Services in Europe
FREE
The pandemic prompted many industries to focus more on the customer experience. In the retail & wholesale sector, companies used alternative sales channels and developed...
Analyst:
Mopia Kamdoum
Published:Dec 01, 2022
Market reports
Expert View: Transforming Insurance with AI – Examples from Germany
The integration of artificial intelligence (AI) in the insurance industry is rapidly transforming various aspects of business operations, from sales and customer service to underwriting...
Analyst:
Aida Oganesov
Published:Mar 11, 2025
Blog post
Privacy will reinforce hyper-personalized customer experiences (2023 Prediction #7)
FREE
Since the inception of omnichannel over a decade ago, the “holy grail” for customer experience (CX) has been to gain enough insight into a customer...
Analyst:
Spencer Izard
Published:Jan 26, 2023
Market reports
The Roadblocks Slowing Down Telcos: Inside and Out - InBrief Analysis
The telecom industry is entering a pivotal transformation era. Telcos have been facing mounting pressure from digital-native competitors, rising customer expectations, and slowing growth...
Analyst:
Dan Bieler
Published:Aug 05, 2025
Datamart
AI (Artificial Intelligence) by Segments - Market Figures - Switzerland
This document provides market volumes, growth rates and forecasts for the AI market in Switzerland for the 2022-2028 period.
Analyst:
Aida Oganesov
Published:Oct 07, 2024
Datamart
AI (Artificial Intelligence) by Segments - Market Figures - France
This document provides market volumes, growth rates and forecasts for the AI market in France for the 2022-2028 period.
Analyst:
Franck Nassah
Published:Oct 07, 2024
Datamart
AI (Artificial Intelligence) by Segments - Market Figures - Romania
This document provides market volumes, growth rates and forecasts for the AI market in Romania for the 2022-2028 period.
Analyst:
Iulia Sandut
Published:Feb 13, 2024
Datamart
AI (Artificial Intelligence) by Segments - Market Figures - Finland
This document provides market volumes, growth rates and forecasts for the AI market in Finland for the 2022-2028 period.
Analyst:
Iulia Sandut
Published:Oct 14, 2024
Datamart
AI (Artificial Intelligence) by Segments - Market Figures - Denmark
This document provides market volumes, growth rates and forecasts for the AI market in Denmark for the 2022-2028 period.
Analyst:
Iulia Sandut
Published:Oct 14, 2024
Datamart
AI (Artificial Intelligence) by Segments - Market Figures - China
This document provides market volumes, growth rates and forecasts for the AI market in China for the 2021-2027 period.
Analyst:
Nick Mayes
Published:Feb 08, 2023
Datamart
AI (Artificial Intelligence) by Segments - Market Figures - Portugal
This document provides market volumes, growth rates and forecasts for the AI market in Portugal for the 2021-2027 period.
