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Report 23 Jun 2025

CxO Survey - Investment Priorities - Public Sector and Utilities - InSight Analysis - Worldwide

To provide guidance against a highly dynamic IT landscape, PAC conducted the 2024/25 edition of its annual SITSI® CxO Investment Priorities Survey, interviewing IT decision-makers in user organizations covering PAC’s SITSI core markets to get their views on current IT trends, key requirements, and investment plans. The survey was conducted in October/November 2024.

This report presents and discusses the key results of the study for the public and utilities sectors.

In the public and utilities sectors, 432 organizations participated in the survey. The interviews were conducted with IT department managers and line-of-business managers who are involved in decisions concerning (local) IT budgets, IT investments, or IT sourcing. The survey sample was made up of organizations of different sizes from all over the world.

Contents:

PAC’s Analysis

  • Management summary
  • PAC’s opinion
  • PAC’s recommendations

Challenges, IT Budget & Activities at a Glance

  • Economic and IT challenges
  • IT budget changes
  • Digital transformation
  • IT spending and projects

Focus on Innovative IT Topics

  • Cloud computing
  • Business application software (BAS) and related services
  • Cyber security
  • Artificial intelligence, BI & analytics
  • Digital customer experience

This report is accompanied by the Excel document “CxO Survey – Investment Priorities – Public Sector and Utilities – Detailed Datamart – Worldwide”, which contains the detailed findings from the survey for the public and utilities sectors, broken down by company size and sub-sector.

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Wolfgang Schwab

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