Customer experience encompasses the overall lasting impression delivered by a retailer through its products and services, across all touchpoints with customers and prospects. As customers’ needs shift and evolve, so do the expectations related to the customer experience.
How do physical shops use digital tools to respond to the new customer behavior and how do they challenge the changing needs of their customers?
Contents:
Management summary
Physical stores transform themselves to adapt to the changing habits of customers
A second step in the digitalization of shops is to respond to the evolving needs of customers and engage them more
Time-saving augmented shopping for consumers
Immersive experience for a rethought customer experience
Conclusion
SHARE :
This document provides market volumes, growth rates and forecasts for the SAP services market for the 2022-2028 period.
Event Date : April 05, 2024
This short vendor profile provides a quick overview of the local portfolio and performance of Atos in UK.
Event Date : April 08, 2024
This report aims to provide an overview of SAP services providers in France and explain the market dynamics, i.e., how the different types of vendors ...
Event Date : October 28, 2022
This vendor profile gives a comprehensive overview of the Worldwide positioning, performance and strategy of msg group. Aside from a breakdown ...
Event Date : October 20, 2023
PAC's IT Services Rates Database 22/24 Germany – the reliable and neutral guide to individual benchmarks both for providers and purchasers of IT ...
Event Date : April 06, 2023
Cloud Platforms by Segments - Market Figures - Spain
Datamart May 10, 2024
Cloud Ecosystem Services - Market Figures - Spain
Datamart May 10, 2024
Cloud Platforms by Segments - Market Figures - France
Datamart May 10, 2024
Cloud Ecosystem Services - Market Figures - France
Datamart May 10, 2024
Cloud Platforms by Segments - Market Figures - Denmark
Datamart May 10, 2024
RSE, IA générative [infographie]
April 25, 2024
PAC RADAR Highlights Major Shift in Salesforce’s European Partner Landscape
March 05, 2024
PAC compares services providers in its latest RADAR on SAP services in Europe and Germany
February 07, 2024
PAC evaluates 15 sustainability platforms for the manufacturing industry
January 30, 2024
Le cloud en 2023 : Paroles de DSI [livre blanc]
January 25, 2024