Agentic AI represents the next stage in artificial intelligence: systems that perceive, decide, act, and learn autonomously. Unlike traditional or generative AI, these agents do not just assist humans; they actively participate in workflows, transforming how work gets done.
This report explores how agentic AI is reshaping employee roles, leadership requirements, and organizational structures. It highlights the opportunities and challenges that come with this shift: better efficiency, faster decision-making, and greater adaptability on the one hand but also issues of accountability, transparency, and workforce readiness on the other.
Through strategic insights, the report outlines what this transformation means for employees, leaders, and organizations. It makes recommendations for how companies, and especially IT service providers, can prepare for this new era of human-AI collaboration, ensuring that agentic AI is implemented responsibly, effectively, and in a way that enhances rather than replaces human potential.
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