Pack analyst btn         PAC        
 
Report 14 Nov 2025

Insurance - InSight Analysis - Germany

This report provides a structured and data-driven overview of the Software and IT Services (SITS) market in the German insurance sector. It presents key metrics on IT expenditure, analyzes market dynamics and trends, and identifies the leading software and IT service providers. In addition, it reviews major projects and key accounts, offering a comprehensive snapshot of the sector’s status as of November 2025.

Key insights include:

  • Digital Engagement: Insurers need integrated, personalized channels to strengthen loyalty and differentiate themselves.
  • Artificial Intelligence: Virtual agents, generative AI, and agent-assist tools are streamlining claims, onboarding, and customer service. Regulatory compliance, particularly under the EU AI Act, is critical for high-risk applications in life and health insurance.
  • Cloud Transformation: SaaS solutions are expanding from support functions into core systems. Hybrid and sovereign cloud models improve operational resilience, enable faster analytics, and support integration while meeting regulatory requirements.
  • Regulatory Compliance: FiDA, DORA, Data Act, AI Act, and eIDAS increase complexity and operational costs but also create opportunities for innovation.

The provider landscape is highly competitive, featuring strong local vendors such as adesso, msg, ConVista Consulting, alongside global IT services players like Accenture, TCS, or IBM.

This report supports vendors, investors, and IT users in identifying market opportunities, emerging trends, and potential partnerships within this evolving sector.

profile-image
Aida Oganesov

SHARE :

Related Content

View all reports >

Agentic AI as an Actual Digital Personal Shopper – InBrief Analysis

The concept of a digital personal shopper (DPS) emerged to replicate the expertise and trust associated with in-store advisors in online retail. ...

Event Date : December 17, 2025

Read more >

IT Services - Vendor Positioning - UK

This Vendor Positioning provides a comparative positioning of the 20 leading IT services vendors in the UK.

Event Date : February 16, 2026

Read more >

AI-related Services for Production in Europe - PAC RADAR (internal use) - 2024

PAC has evaluated 28 providers of AI-related services in Europe, France, and Germany in different lines of business.

Event Date : September 18, 2024

Read more >

Big Data by Segments - Market Figures - Norway

This document provides market volumes, growth rates and forecasts for the Big Data market in Norway for the 2022-2028 period.

Event Date : March 27, 2024

Read more >

Vertical Sectors - Market Figures - India

This Excel document delivers market figures broken down by vertical sectors. Figures cover a seven-year time frame (results from the past two years ...

Event Date : January 21, 2026

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >