Pack analyst btn         PAC        
 
Report 27 Nov 2025

Insurance - InBrief Analysis - Belgium

Belgium’s insurance market in 2025 is at a critical turning point, yet it still lags in digital transformation compared to neighboring countries. Many insurers remain tied to legacy systems, slowing the shift to cloud-native architecture. According to Deloitte (2025), fewer than half have reached high digital maturity, with bancassurers leading in functionality and direct insurers excelling in user experience.

Key Drivers of Change

  • Customer demand for real-time access to claims and documents across hybrid channels.
  • Regulatory pressure from DORA, Solvency II, and Product Oversight and Governance.
  • Rising focus on ESG and sustainability.

Cloud and AI Modernization

  • Cloud-first strategies and AI adoption are central to modernization.
  • AG Insurance partnered with Deloitte to launch Cloudscape, a Microsoft Azure-based platform enabling SaaS adoption and real-time analytics.
  • P&V Group migrated core systems to Guidewire Cloud, achieving 80% straight-through processing.

Cybersecurity and regulatory compliance

  • Cybersecurity is a top priority, driven by EU Data Act. DORA and Solvency II.
  • Partnerships such as the Belfius-IBM and Ethias-Securitas strengthen resilience.

Customer Experience and AI

  • AI supports claims automation, fraud detection, and chatbots, but maturity remains low.
  • Seamless service across channels requires modern IT backbones connecting front-end and back-office systems.

 

Recommended advisory:   PAC Leadership Session – Financial Services Industry – AI Adoption

profile-image
Sidney Siegertsz

SHARE :

Related Content

View all reports >

IBM - Figures - UK - FY 31-Dec-2025

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level;

Event Date : March 31, 2026

Read more >

Vertical Sectors - Vendor Rankings - Netherlands

This Excel document positions and ranks the major software and IT services suppliers by revenue in the Netherlands

Event Date : September 04, 2026

Read more >

Capgemini - Figures - Netherlands – FY 31-Dec-2025

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : March 25, 2026

Read more >

Cybersecurity Services Provider Landscape in Germany – InBrief Analysis

This sourcing-oriented report maps the German market through provider archetypes across strategy, GRC and compliance, managed security services, ...

Event Date : May 06, 2026

Read more >

Genpact - Figures - Worldwide - FY 31-Dec-2024

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : May 09, 2025

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >