Pack analyst btn         PAC        
 
Report 08 Feb 2022

Expert View: The customer experience is transforming the retail industry

The retail sector was heavily affected by the pandemic in 2020. As a result, consumer expectations changed as governments shut down the economy to contain the spread of the virus. The pandemic has been a catalyst for new consumer behavior because of the shift to online sales and the desire for speed, agility, and reliability in consumption. On the other hand, the reduction in customer contacts is forcing retailers to adopt digital tools to maintain a connection with their clients and continue to understand them. The pandemic has forced retailers to reassess the real value and role of their shops. So, what are the trends shaping consumer expectations?

profile-image
Cassandre Luys
profile-image
Mopia Kamdoum

SHARE :

Related Content

View all reports >

Accenture - Figures - Belgium

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : December 11, 2024

Read more >

Software & IT Services - Market Figures - Germany

This Excel document delivers market figures broken down by products and services. Figures cover a seven-year time frame (results from the past two ...

Event Date : December 10, 2024

Read more >

Capgemini - Figures - Switzerland

This Excel document is part of the company profiles PAC publishes every year at local, regional and worldwide level.

Event Date : November 29, 2024

Read more >

Smart Health - Detailed Datamart - Market Figures - UK

This document provides market volumes, growth rates and forecasts for Smart Health for the 2021-2027 period.

Event Date : October 10, 2023

Read more >

Expert View: Multimodal Customer Engagement

Multimodal customer/client/citizen engagement—leveraging voice, vision, and natural language technologies in unison—represents a transformative ...

Event Date : February 10, 2025

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >