Pack analyst btn         PAC        
 
Report 08 Feb 2022

Expert View: The customer experience is transforming the retail industry

The retail sector was heavily affected by the pandemic in 2020. As a result, consumer expectations changed as governments shut down the economy to contain the spread of the virus. The pandemic has been a catalyst for new consumer behavior because of the shift to online sales and the desire for speed, agility, and reliability in consumption. On the other hand, the reduction in customer contacts is forcing retailers to adopt digital tools to maintain a connection with their clients and continue to understand them. The pandemic has forced retailers to reassess the real value and role of their shops. So, what are the trends shaping consumer expectations?

profile-image
Cassandre Luys
profile-image
Mopia Kamdoum

SHARE :

Related Content

View all reports >

Business Intelligence (BI) by Segments - Market Figures - South Africa

This document provides market volumes, growth rates and forecasts for the business intelligence (BI) market in South Africa for the 2018-2024 period.

Event Date : March 24, 2021

Read more >

Expert View: The role of change management in driving digital transformation projects for industrial workers

This Expert View focuses on change management aimed at digitally transforming industrial operations. It highlights two findings: first, the ADKAR ...

Event Date : January 22, 2024

Read more >

Cloud Ecosystem Services - Market Figures - Canada

This document provides market volumes, growth rates and forecasts for Cloud Ecosystem Services in Canada for the 2022-2028 period.

Event Date : February 13, 2024

Read more >

Expert View: Driving Sustainability Transparency across the Customer Experience

The ongoing digital evolution of CX touchpoints has seen, in recent years, predominantly across developed countries, the desire by customers to ...

Event Date : April 02, 2024

Read more >

Expert View: From data sovereignty to ISO 27001 – why data lineage must be at the heart of a CIO's strategy

Organisations are under ever greater scrutiny by governments, partners, clients, and consumers to assure end-to-end traceability of their data flows ...

Event Date : April 27, 2022

Read more >

Latest Publications report

View latest publications Reports >

Free reports & webinars

View All Free Reports & Webinars >