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Report 08 Sep 2026

Banking - Market View - Worldwide

The global banking industry is entering a new phase of technology-driven transformation as financial institutions balance growth, efficiency, resilience, and innovation. While higher interest rates, regulatory change, and geopolitical uncertainty continue to shape the business environment, banks are maintaining strong investment in digital capabilities to strengthen their competitiveness and improve customer outcomes. Worldwide banking IT spending is expected to grow in 2026, driven by the demand for artificial intelligence (AI), cloud transformation, cybersecurity, data platforms, and core banking modernization.

AI has emerged as the industry’s most strategic technology priority, with banks moving beyond pilots toward enterprise-scale deployment. Investments are increasingly focused on process automation, customer engagement, risk management, fraud prevention, software engineering, and data-driven decision-making. At the same time, institutions are strengthening data governance and building AI-ready technology foundations to support responsible adoption at scale.

Digital customer engagement remains a key investment area, supported by mobile banking, self-service capabilities, omnichannel experiences, and personalized advisory services. Meanwhile, cloud adoption, platform modernization, cybersecurity, and operational resilience are converging into a single transformation agenda. As banking ecosystems become more complex, financial institutions rely on strategic partnerships with hyperscalers, software vendors, and IT service providers to accelerate innovation and deliver long-term business value.

 

Recommended advisory: PAC Leadership Session – Financial Services Industry – AI Adoption

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Aida Oganesov

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