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Tom Reuner

Tom Reuner
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Principal Analyst

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Location: London, UK
Languages: German, English

TOPICS: Automation and AI
SECTORS: all sectors
COUNTRIES: Uk & global

Tom Reuner is a Principal Analyst based in London, UK.
Tom is passionate about helping clients solve business problems and understand technology adoption. He has gained a strong reputation for blending developing innovation frameworks with pragmatic advice while connecting communities. Leveraging his long entrenchment in the automation community and having worked with some of the brightest minds in AI for a startup, Tom guides PAC’s thought leadership on automation and AI.
Tom’s extensive knowledge of the market will allow him to contribute to PAC’s research in Europe and in the US on a broad range of hot topics including cloud transformation, Artificial Intelligence (AI) and automation, and software platforms (like ServiceNow and Salesforce).
His deep understanding of market dynamics comes from having held senior high-profile positions at multiple analyst firms, where his responsibilities included research, consulting, and business development. Tom is based in London and will be directly involved in PAC’s UK coverage as well as our Software and IT Services (SITSI®) Research Program and international consulting projects.
Tom has a Ph.D. in history from the University of Göttingen in Germany.

Featured and Latest Posts by Tom Reuner

Capgemini acquires WNS: Accelerating the arms ...

Capgemini ended months of speculation and announced the acquisition of WNS, a tier-one BPS vendor. The strategic intent of the deal is the “creation of a leader in Intelligent Operations to capture enterprise investment in Agentic AI to transform ...

Event Date: Jul 8, 2025

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Is Agentic Automation Nearer Than We Realize?

Meeting McKinsey’s QuantumBlack team, we were quickly reminded to reflect on our misconceptions. The executives we met were eager to engage and reminded us more of a startup than a leading business consultancy.

Event Date: Jun 19, 2025

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AWS Summit London: Inference is the new ...

Attending a massive event like the AWS Summit London leaves you with many impressions and pieces of information to digest. Perhaps the most surprising thing was that there was not the usual fanfare of launch announcements with all the unavoidable ...

Event Date: May 14, 2025

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The GCC Paradox: Transformation Engine or Just ...

Event Date: May 10, 2025

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The Hitchhikers Guide for Driving Value ...

Who could be the winners from the pivot toward Agentic AI, and what will drive value realization from investing in it? PAC discussed these questions with Boris Krumrey, who leads UiPath’s Innovation Labs, when we met to discuss their progress. ...

Event Date: Mar 3, 2025

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